24 Hour IT Support
We provide a genuine 24/7/365 IT support service to clients that require day-to-day support outside of standard business operating hours. We also provide 24 hour support to our clients satellite offices that are located overseas.
No holding music, just INSTANT IT support.
When using our 24 hour IT support service, your call will be answered directly by a professional IT engineer, who will provide instant telephone and remote support. You won’t be placed on hold and your support request will not be processed through a ticketing system.
What technologies do we support?
Our highly experienced Microsoft and/or Apple certified professionals provide ongoing support for all the major hardware and software platforms. We also provide ongoing support for Microsoft cloud services, in addition to tablet and smartphone devices.
24/7 Pro-active Network Monitoring.
In addition to our 24/7 support services, 39D IT also provides a 24/7 network monitoring service that checks every element of your IT infrastructure. This service notifies us of any faults that could affect network performance and pro-actively fix these faults before you know they exist.
You’ll also receive a monthly network performance report that provides detailed information about how well your IT systems are performing.
Transparent service costs.
Our 24 hour IT support service pricing is simple and easy to understand. You simply pay a fixed ‘cost-per-minute’ for every support call you make, in addition to a small monthly services retainer.
You’ll be provided with an itemised bill at the end of every month, which provides an itemised breakdown of the support calls made by your company, including the call length and details of each support request.
Get fast and effective 24/7 IT assistance for your business by putting a Ghost in the system today.
Speak directly to a Customer Success manager and find out more about our 24/7 IT support service by calling 01279 800038, or complete the online contact form to request a callback.