24 Hour IT Support
We provide a genuine 24/7/365 IT support service to clients that require day-to-day support outside of standard business operating hours. We also provide 24 hour support to our clients satellite offices that are located overseas.
Here’s how we can help.
From providing seasonal holiday cover to assisting with the completion of a complex IT project, we’ll provide you with the resources needed to ensure continuity of service when your IT function needs a helping hand.
No holding music, just INSTANT IT support.
When using our 24 hour IT support service, your call will be answered directly by a professional IT engineer, who will provide instant telephone and remote support. You won’t be placed on hold and your support request will not be processed through a ticketing system.
What technologies do we support
Our highly experienced Microsoft and/or Apple certified professionals provide ongoing support for all the major hardware and software platforms. We also provide ongoing support for Microsoft cloud services, in addition to tablet and smartphone devices.
24/7 Pro-active Network Monitoring.
In addition to our 24/7 support services, 39D also provides a 24/7 network monitoring service that checks every element of your IT infrastructure. This service notifies us of any faults that could affect network performance and pro-actively fix these faults before you know they exist.
You’ll also receive a monthly network performance report that provides detailed information about how well your IT systems are performing.
Transparent service costs.
Our 24 hour IT support service pricing is simple and easy to understand. You simply pay a fixed ‘cost-per-minute’ for every support call you make, in addition to a small monthly services retainer.
You’ll be provided with an itemised bill at the end of every month, which provides an itemised breakdown of the support calls made by your company, including the call length and details of each support request.
Lets talk about how we can help your business today
Give our team a call today 01992 249 249
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IT Support in Herts and Cambridgeshire
39D is an IT MSP based in the heart of North Weald Bassett in Essex. We provide a comprehensive range of IT support services and intelligent technology services to local businesses in the area of Hertfordshire and Cambridgeshire.
If you’re looking for a professional and reliable company to take control of your IT operations and provide a fast and effective service, get in touch with the team today on 01992 249 249