Charity IT Support
We provide a range of professional IT support services and solutions at preferential rates to local charities and not-for-profit organisations across Essex, Herts and Cambridge.
We’ll help you free up valuable funds by getting maximum value from your IT investment.
Our services can be fully tailored to organisations that work within budgetary constraints. We can take full ownership of your IT services requirements, or we can provide ad-hoc IT support if your charity isn’t a heavy user of IT.
We’ll reduce your IT service costs with smart IT solutions.
A well-maintained and cleverly configured IT network can increase productivity and greatly reduce your overall IT costs. We’ll ensure that you get maximum value from IT Investment and offer best advice when difficult financial decisions need to be made, ensuring that your IT doesn’t make a nasty dent in your valuable funds.
Proactive support, maintenance and monitoring services for charities.
Our fully managed charity IT support service includes unlimited telephone and remote support, scheduled and reactive onsite support, pro-active scheduled IT maintenance and 24/7 network monitoring. In addition, a Customer Success Manager will provide strategic advice and create a bespoke IT roadmap that will help you solve your key business challenges.
Ad-Hoc ‘Pay As You Go’ IT Support.
Our ad-hoc IT support service can be accessed by purchasing pre-paid IT support tickets, which are purchased in blocks of hours. The cost per hour is greatly reduced when more tickets are purchased in advance.
All of our ad-hoc IT support clients are managed through an enterprise-level ticket management system. This clever system allows us accurately track your ticket usage and provide you with itemised usage report, which is emailed to you at the end of every month.
We’ll help your charity to realise its full potential with an IT strategy roadmap.
A clearly defined IT roadmap is essential to push your charities overall strategy forward and to structure the communication between your IT department and your Senior Managers/Directors.
Your Customer Success Manager will create an IT roadmap for your charity by seeking to gain a clear understanding of your current and future business challenges. This is achieved by working closely with your management team and your internal IT expert. We will then use this knowledge to create an IT strategy roadmap which is fully aligned to meet your short, medium and long-term goals.
Take the first step towards fast effective IT support for your charity today.
If you want to get maximum value from your IT investment and improve the efficiency of your IT systems then call 01279 800038, or request a call back by completing the online contact form.