Why Are Remote IT Services More Efficient Than Onsite Support?

If you’re the owner of a business. You’ll understand how you’re always looking for ways to reduce spending and increase efficiency to make the company the best it possibly can be. One way you can dramatically reduce spending within your business is by switching your IT services from being onsite to remote. The team at Ghost, cyber security experts, have collated a list of benefits of switching to remote IT services.

What are remote IT services?

Remote IT services does pretty much what it says on the tin: fixes, maintains and provides other IT support remotely via the internet. Your technician will use a tool to log into your machine and navigate their way around your system. This means that they are able to get to the direct route to the problem and resolve the issue in a matter of minutes.


There’s no two ways about it, using remote IT services is generally more efficient. The time that would have been spent travelling to the issue is actually spent diagnosing and resolving the problem via the internet.

Cost effective

Remote IT services are inarguably more cost effective than having an onsite support team. Why? Because most of the time with remote support, you only pay when you have an issue. Whereas if you have an onsite team. You have to pay them to be present even if there are no issues.

You are not limited by location

One of the best benefits of remote IT services is that you and your technician are not limited by geographical location. This means you have the opportunity to enquire and find the best value for money.

How can we help?

Here at Ghost, IT support Essex, we are able to recognise that a general remote support system doesn’t suit everyone. That’s why we have not one but three solutions in order to suit your business model:

· Fixed term support: You don’t have to wait for something to go wrong before you can take advantage of our comprehensive and professional IT support services, with our fixed term support contracts.

· Pay as you go: We know things can go wrong from time to time and often at the most inconvenient times. If this happens to you, our friendly team of IT professionals can help you get back on track.

· Networks and devices: Alternatively, get the most out of your IT equiptment from the outset with our end-to-end installation service. Suitable for a single PC or a complete network. We can help deliver the right installation.

How We Can Help

If you would like more information on how Ghost can help you. Call us on 01279 800039.

How can start-up businesses in Essex benefit from hosted services?

Whether you are home or in an office, doing business in the cloud is a fast and reliable way of accessing files. And software programmes wherever you are. These services are redefining how small enterprises do their business. So it’s important to stay on top of the latest technologies. To ensure your company is benefiting as much as possible. Here are some of the ways your start-up can benefit from these services.

1. Easier collaboration

First of all, collaboration between employees can be hard when you’re starting out. Particularly if you don’t have an office setup yet or if certain employees work from home. Collaboration is made easy in the cloud. With the ability to save and access numerous files and work from the same document.

Furthermore, it’s also the perfect way for small business employers to track individuals’ progress on tasks. 39 Degress Services have hosted backup available with just one monthly fee and at a fraction of the cost of traditional IT infrastructure.

2. Flexibility

In addition, one of the best aspects of cloud computing is having the ability to access work files and information from any device at any time. In the mobile world we live in, the workplace has come a long way from files being stuck on a single server. This is vital for start-up business owners who will always be on the go and need to access files at any given time. One way of managing this is through Ghost’s Hosted Exchange. Which therefore enables greater freedom and flexibility in managing your communications across multiple devices.

3. Cost-effective

Perhaps the most obvious benefit is that cloud services can provide small businesses with significant savings. Doing business in the cloud and going virtual increases the value of physical server hardware. Meaning small businesses can do more with less. This means lower costs for installation. Even hardware and support costs. Which most of all is invaluable for start-ups with limited budgets.

Therefore if you are an Essex business looking for hosted services, or web hosting  , get in touch with our IT experts today on 01708 390370.

How to Set Up VoIP in Your Home Office with Ghost, Network Support, Essex

With home working becoming increasingly popular, it’s important that you remain in consistent contact with your colleagues and clients. However, we know that making these calls on your personal mobile can be complicated and draining. That’s why Ghost, IT Solutions, Essex recommend installing VoIP in your home office.

What is it?

In our previous blog posts we have gone into extensive detail about what exactly VoIP is and how it can benefit you. Now, we have composed a guide detailing what hardware you’ll need to ensure a successful installation.

What Do You Need?

Broadband Internet Connection This seems like common knowledge. However, if you work for a company that deals with a high volume of calls, you’re going to need to a higher bandwidth.

IP Phones If you want to use VoIP in your home office, you’re going to need an IP phone. The IP stands for Internet Protocol, it converts calls into data packets. These packets then travel the same way as an email or any other type of data. However, with IP phones, you are still able to make and receive calls to both landline and mobile numbers.

VoIP Provider Like any other phone, you’re going to need a provider. Without a VoIP provider, you will only be able to make calls to other extensions who are using the same VoIP line as you. Prices can greatly depend on the provider, so be sure to do your research.

PBX Server Software PBX is the software which is installed onto your server. Essentially, this is the ‘brains’ of your phone network and is what allows you to do everything possible with your phone network.

How We Can Help

A Computer for a PBX Server Of course, you can’t install the server software without owning something to host it. The requirements needed to host the software are actually very low, so don’t spend unnecessary money.

VoIP can be a complicated subject matter, however, with 39 Degress Support Essex, we are able to give you a helping hand. With our remote IT services and team of gifted cyber security experts, we can install and maintain all your technical needs. If you would like more information on our business IT support Essex, please give us a call on 01708 390370.