Refund and Returns Policy

1. Goods Contract

1. Offer and Acceptance

   • The Quote or Sales Order for goods by you constitutes an offer subject to these Terms and Conditions. Ensure the Quote or Sales Order is complete and accurate.
   • A binding Goods Contract is formed only upon issuance of a written order acknowledgment by us or upon delivery of the goods to you, whichever occurs earlier.

2. Instalments

   • We may deliver goods in separate instalments, each treated as a separate Goods Contract.
   • No cancellation or termination of one instalment entitles you to cancel other instalments without our consent, for which you must indemnify us fully.

2. Quantity, Description, and Specifications

1. Description of Goods

   • The quantity and description of goods are detailed in the Quote or Sales Order.
   • Samples, drawings, specifications, or illustrations provided by us are for illustrative purposes only and do not form part of the Goods Contract.

2. Errors and Changes

   • We reserve the right to correct any typographical, clerical, or other errors in sales literature, website, quotations, or documents without liability.
   • We may change goods specifications to comply with legislation or if supplying to your specifications, provided it does not materially affect quality or performance.

3. Delivery, Acceptance, and Risk

1. Delivery

   • We will use reasonable efforts to deliver goods on specified dates, but delivery dates are estimates only.
   • Delivery may occur in advance of the specified date with reasonable notice.
   • Delivery is during normal business hours; additional charges apply for deliveries outside these hours at your request.

2. Acceptance

   • You are responsible for preparing the delivery location and providing necessary access and facilities for delivery and installation.
   • Acceptance of goods occurs after 7 days post-delivery, unless you notify in writing of rejection per clause 11.1.

3. Risk and Ownership

   • Goods are at our risk until delivery at the specified place.
   • Ownership passes to you upon full payment and delivery, subject to clause 10.3 regarding possession and insurance until ownership transfer.

4. Ownership and Inspection

1. Inspection and Possession

   • You hold goods on a fiduciary basis as our bailee until ownership transfer.
   • Store goods separately and in satisfactory condition; do not alter or obscure identifying marks or packaging.
   • Keep goods insured for their full price against all risks until ownership transfer.

2. Right to Possession

   • Our right to possession terminates if you encumber or charge goods or fail to make due payments.
   • We retain the right to enter premises to inspect or repossess goods if necessary, with costs borne by you.

5. Warranty and Remedies

1. Warranty

   • We warrant goods against defects in workmanship and materials.
   • We may repair or replace defective goods within six months of delivery and installation, subject to conditions.

2. Claims and Liability

   • Notify us in writing of defects within seven days of discovery.
   • We are not liable if defects arise from improper use, failure to follow instructions, or unauthorized alterations.
   • Any liability for non-delivery is limited to replacement or credit note against the invoice.