A licence on its own does not create a managed environment. User accounts still need to be administered, laptops need consistent configuration and employees need somewhere to go when Outlook, Teams, OneDrive or sign-in stops working as expected.
Licensing should follow the user lifecycle
New users need the right account and licence when they join. Departing users need access removed and business information handled appropriately. Connecting licensing to an IT support process reduces gaps.
Device management matters
Business Premium is valuable partly because it can support a more managed relationship between user identity and Windows devices. The exact configuration should reflect the organisation’s security requirements and working practices.
Support is part of the value
Many day-to-day Microsoft 365 problems are user-impacting rather than platform outages. A managed support service gives employees a route for help without expecting internal staff to diagnose every issue.
39D includes Business Premium in Silver and Gold
Our Silver and Gold managed IT plans include Microsoft 365 Business Premium for supported users, alongside user support and Windows device management.