Small and growing businesses often lose time when IT support, Microsoft 365 licensing and laptop management are handled separately. Our managed service brings those responsibilities together, so users have one place to go when they need help and your business has a clearer monthly technology cost.
What is included in managed IT support?
Our service is designed around the everyday needs of a modern business. We support Windows devices and Microsoft 365, help users resolve technical problems, manage endpoint configuration and keep core business IT under active management rather than waiting for something to fail.
- Microsoft 365 Business Premium licensing for supported users
- Remote helpdesk support Monday to Friday, 08:00–17:00
- Windows and Microsoft 365 administration
- Endpoint monitoring and routine device management
- New starter and replacement laptop onboarding
- Security-focused configuration and practical user support
Silver managed IT support
Silver is our core managed support plan at £65.00 + VAT per supported user per month. It is suited to organisations that mainly need reliable remote support, Microsoft 365 Business Premium and day-to-day management of business laptops and user accounts.
Gold managed IT support
Gold is £100.00 + VAT per supported user per month and includes everything in Silver plus onsite support, priority handling and proactive service reviews. It is intended for businesses that want a closer support relationship and additional assistance at their premises.
Managed laptops and IT support together
If you also need laptops, you can add Dell Latitude, HP EliteBook or HP ZBook devices to the same monthly plan. Choose 3, 6, 12 or 24 month terms, with device preparation and delivery included in the quoted customer price.
Frequently asked questions
What hours is IT support available?
Standard support hours are Monday to Friday, 08:00–17:00, excluding bank holidays unless separately agreed.
Does the monthly price include Microsoft 365?
Yes. Silver and Gold include Microsoft 365 Business Premium for each supported user covered by the plan.
Can we use 39D if we already own our laptops?
Yes. Managed IT support can be used with existing suitable business devices as well as laptops rented through 39D.
Can you support remote and hybrid workers?
Yes. Remote support and Microsoft 365 management are well suited to office, home and hybrid working arrangements.