39Degrees publishes its current Silver and Gold managed support prices because a serious buyer should be able to decide whether a conversation is commercially realistic. The final scope still depends on the environment being supported.
Start with the per-user service
Silver is currently £65.00 + VAT per supported user per month and Gold is £100.00 + VAT per supported user per month. Both include Microsoft 365 Business Premium for supported users, with Gold adding a higher-touch service including onsite support.
Then check what the quote assumes
User count alone is not enough. Supported devices, locations, Microsoft 365 tenancy, servers, networks, third-party applications, backup requirements, onboarding work and onsite expectations can materially change the scope.
Separate recurring support from project work
Migration, remediation, major Microsoft 365 changes, network replacement and other project work should be visible rather than hidden inside a recurring figure and discovered later.
Compare outcomes and ownership, not licence lists
A long tool list is difficult to compare. Ask what a supported user receives, what happens when another supplier is involved, what is monitored, how joiners and leavers are handled, and how improvement work is identified.
Use the published price as a budget indicator
Our estimator lets you model Silver or Gold by user count. It is an indicative support budget, not a binding quotation, because the final service has to reflect the actual environment.
Frequently asked questions
Why do MSP prices vary so much?
Providers include different licences, security tools, onsite allowances, response commitments, backup services and project work. Compare the scope as well as the per-user figure.
Does 39Degrees publish its managed IT prices?
Yes. Current Silver and Gold prices are shown on the website and in the estimator, exclusive of VAT.