Fully Managed IT Support

39D provides a comprehensive range of lightning-fast, managed IT support services and intelligent technology solutions to businesses throughout Essex, Hertfordshire and Cambridgeshire. Over 300 organisations now trust us to resolve their business-critical IT problems immediately and provide an unrivalled level of day-to-day customer care.

Pro-active support, maintenance and monitoring services

For an affordable fixed monthly fee, we’ll take full ownership of your IT operations and provide you with a managed IT support service that’s fast, effective and pro-active. All our services include:

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Why Choose 39IT For Your Business​​

Unlimited Telephone and Remote IT Support

Technical support is provided by our friendly, helpful and experienced help desk team that work from our Head Office in Essex.

Scheduled and Reactive Onsite Support​t

Technical support is provided by our friendly, helpful and experienced help desk team that work from our Head Office in Essex.

Pro-active Scheduled IT Maintenance

Our helpdesk team will conduct scheduled software updates and patching of your IT systems outside of standard business hours in order to minimise business disruption and keep you productive.

24/7 Network Monitoring

Our advanced network monitoring applications allow us to keep a watchful eye over our client networks 24/7/365. We’ll get alerted to any problems and fix them before you know they exis

3rd Party Application Support

Our help desk team has extensive experience of supporting 3rd party applications that are used in the workplace, including Microsoft Suites, Accounting Software and Creative Applications.

Need some help on our services?

Why not give our team a call today on 01992 249 249 or email us [email protected]

Our IT Support Packages

Best £65

  • 09:00 - 17:00 Support
  • Monday To Friday
  • Unlimited Phone Support
  • 2 hours on site support per month
  • 1x Office 365 Mailbox

Fantastic £80

  • 08:00-20:00 Support
  • Monday To Friday
  • Unlimited Phone Support
  • 4 hours on site support per month
  • 1x Office 365 Mailbox

Ultimate £125

  • 24 Hour Support
  • Monday To Sunday
  • Unlimited Phone Support
  • 8 hours on site support per month
  • 1x Office 365 Mailbox

We can provide​​

We'll take care of your Cyber Security requirements

As a Cyber Essentials Certified Company, we provide a fully managed service to clients that are looking to safeguard their network by strengthening their cyber security and improving their network security processes. We can also help you to become GDPR compliant.

We'll also handle the transition of service from your old IT company

Your dedicated Customer Success Manager (CSM) will handle the full transition of service from your old IT services provider. We’ll contact your old IT company directly to obtain any handover information, leaving you to concentrate on running your business.

We support ALL technologies used in the workplace

This includes Windows Desktop PC’s, 3rd party applications and cloud services, networking equipment, servers, storage devices and much more.

24 Hour IT Support option

We also provide 24/7/365 IT support as an optional service to local companies that require round-the-clock IT support. No matter what time you call, you’ll have direct access to our Essex-based help desk team.

A FREE IT infrastructure audit

As part of the client take-on process, we will complete a full audit of your entire network infrastructure. Once your audit has been completed, your Customer Success Manager will present you with a detailed report that provides a breakdown of where your IT systems are performing well, where they require attention or if immediate action is required.

What Client Say About Us

“We’ve worked with 39D for many years and have always found the team to be prompt, helpful and knowledgeable. They’ve helped to develop our IT and business process by providing exceptional day-to-day support and expert advice. I highly recommend Matthew and his team.”

Property management Company

“39D came highly recommended to us and never disappoint. The initial period with us was challenging and 39D rose to the (numerous) occasions and sorted everything for us so that we now have an IT service that’s smooth running and incident-free. They’re very quick to urgent calls and additional work that we throw at them and always meet the tight time-frames that we impose on them. We’d happily recommend them.”

Contact Centre / Help desk

“We’ve worked with 39D for many years and have always found the team to be prompt, helpful and knowledgeable. They’ve helped to develop our IT and business process by providing exceptional day-to-day support and expert advice. I highly recommend Matthew and his team.”

Vehicle Servicing Centre

“39D is a reliable and expert company which we rely on for a multitude of IT support services. They offer great customer service and will go the extra mile to provide the best solution for our business. We have had a productive working relationship with 39D and thoroughly recommend their services.”

International Haulage and Logistics Company

“We’ve worked with 39D for around 18 months now and we’ve always found the team to be friendly, helpful and highly knowledgeable. We engaged in 39D as our previous IT supplier did not provide the services required to grow our business. 39D have exceeded our expectations in every way, helping us grow by providing timely soluions to our IT issues. We couldn’t recommend them highly enough.””

Accountant

“39D has always been on hand when we needed them. When we was hit by a mass outage on Christmas day Mitchell from 39D was on hand to help get us back up and running. The team from 39D has always been on hand to resolve any problems we face””

Social Care Provider

For the best, IT support in Essex and Hertfordshire, call 39D for rapid response times, high resolution rates and a great service, which means we can get on with our business without worrying about our IT system The team at 39D exemplifies the standard that any employer would hope there were capable of achieving. We are always treated with the utmost respect. They are always available and answer any questions we have promptly. They did an excellent job setting up our new telephone system and I would highly recommend them to others looking for an IT design and development team. Being a 63 year old technophobe it makes me feel less stressed in the fact that I can call 39D for any IT problems that I may have, knowing that a solution is only a phone call away.”

Haulage and Logistics

Need some help on our services?

Why not give our team a call today on 01992 249 249 or email us [email protected]

Drive your business growth with an IT Strategy Roadmap

A clearly defined IT strategy roadmap is essential to push your overall business strategy forward and to structure the communication between the IT department and your Senior Managers/Heads of Department. To create a strategy roadmap, your CSM will seek to gain a clear understanding of your current and future key business challenges by working closely with your management team and your internal IT expert. We will use this knowledge to create an IT strategy roadmap, which is fully aligned to meet your short, medium and long-term business goals.

Why does your business need an IT Strategy Roadmap?

An IT strategy roadmap ensures that you act strategically when managing projects and making investment decisions. Securing buy-in from business leadership will become a more structured process which, in turn, makes it easier to earn buy-in from business users. You’ll be able to negotiate more effectively with leaders or staff who request new projects or initiatives that require significant, non-operating effort.