Most businesses do not go looking for a managed service provider because they want another technology supplier. They look because staff are losing time, support feels reactive, nobody is sure who owns the difficult issues, Microsoft 365 has grown without enough control, or the current provider no longer fits the business. Our service is built around those operational problems rather than around a list of software licences.
Keep people productive when technology gets in the way
Users need one clear place to ask for help with Windows, Microsoft 365, supported devices and day-to-day technical problems. We focus on ownership and the next useful action rather than asking the user to work out which supplier is responsible.
Reduce the number of unmanaged exceptions
Growing businesses accumulate old laptops, local administrator accounts, inconsistent Microsoft 365 settings and one-off workarounds. A managed service creates a clearer supported standard for users, devices and access so the environment becomes easier to run as headcount grows.
Make recovery visible
Backups, business continuity and recovery should not disappear inside the word “support”. The business needs to understand what is protected, where responsibilities sit and how access is restored after deletion, device loss, platform failure or a security incident.
Create an improvement route, not just a ticket queue
Recurring problems, ageing devices, Microsoft changes, security gaps and planned growth all need somewhere to go. Managed IT should identify what needs attention next instead of waiting for the next urgent ticket.
Silver managed IT support
Silver is our core managed support plan at £65.00 + VAT per supported user per month. It includes Microsoft 365 Business Premium for supported users, remote helpdesk support Monday to Friday 08:00–17:00, Windows and Microsoft 365 administration, endpoint monitoring and routine device management.
Gold managed IT support
Gold is £100.00 + VAT per supported user per month and includes everything in Silver plus onsite support, priority handling and proactive service reviews. It is intended for businesses that want a closer support relationship and more hands-on assistance.
Laptops are optional, not a condition of support
You can use 39Degrees with suitable laptops you already own. Where new devices are required, Dell Latitude, HP EliteBook and HP ZBook rental options can be added on 3, 6, 12 or 24 month terms.
Frequently asked questions
What hours is IT support available?
Standard helpdesk support hours are Monday to Friday, 08:00–17:00, excluding bank holidays unless separately agreed.
Does managed IT include Microsoft 365 Business Premium?
Yes. Silver and Gold include Microsoft 365 Business Premium for each supported user covered by the plan.
Can 39Degrees support a business that already owns its laptops?
Yes. Laptop rental is optional. Existing suitable business devices can be reviewed and onboarded into the managed service.
What happens before you take over support?
We first review the users, devices, Microsoft 365 environment, suppliers, existing support arrangements and any obvious gaps. Onboarding work is then scoped rather than assumed.
Can you support businesses across more than one site?
Yes. Multi-site and hybrid requirements can be scoped around users, devices, Microsoft 365, connectivity and onsite support needs.
How do I compare 39Degrees with our current MSP?
Use the IT Support Health Check or our changing-provider checklist to compare ownership, user experience, device management, recovery and ongoing improvement rather than comparing only tool lists.