A manufacturer does not experience an IT problem as “a server issue” or “a Microsoft 365 problem”. It shows up as delayed production information, unavailable files, broken label printing, missed orders, overtime and pressure from customers. Our managed service starts with that operational impact and works backwards into the technology that needs ownership.
Keep people and systems working during the day
Users need a clear support route when Windows, Microsoft 365, printers, shared files or line-of-business applications stop behaving as expected. 39Degrees provides managed user support during the working day and can coordinate issues that involve third-party software or connectivity suppliers.
Protect access to Microsoft 365 and business devices
Manufacturing businesses often have a mixture of office users, supervisors, remote staff and shared operational devices. Managed identity, device standards and endpoint controls help reduce the risk created by inconsistent access and unmanaged laptops.
Make recovery a business process, not an assumption
Backups and recovery should be understood separately from day-to-day support. The important question is not whether a backup product exists, but how the business gets access to the information and systems it needs after deletion, device loss, ransomware or platform failure.
Plan replacements before ageing devices become urgent
Rental and lifecycle options can help standardise supported laptops and make new-starter or replacement hardware easier to budget. Suitable Dell Latitude, HP EliteBook and HP ZBook devices can be added on 3, 6, 12 or 24 month terms.
A useful first step
Our 30-minute IT review is designed to identify the operational problems causing the most disruption, what is currently owned by your provider or internal team, and which gaps are worth investigating first. It is not a remote sales presentation.
Frequently asked questions
Can you support a manufacturer with specialist production software?
We can support the Windows, Microsoft 365, device, network and user environment around specialist applications. Application-specific support may remain with the software vendor, with 39Degrees coordinating where appropriate.
Do you support multiple sites?
Yes. Multi-site requirements can be scoped around users, supported devices, Microsoft 365, connectivity and any onsite requirements.
Can you replace ageing laptops as part of the service?
Yes. Business laptop rental can be added where the business wants a predictable replacement or onboarding route rather than repeated one-off purchases.