Hardware rental solves only the procurement problem. Businesses still need user support, Windows management, Microsoft 365 licensing and a defined escalation route. 39Degrees combines those responsibilities so the device arrives as part of a supported service.
Silver for everyday managed support
Silver includes Microsoft 365 Business Premium, remote helpdesk support, Windows and Microsoft 365 management, endpoint monitoring and day-to-day IT support.
Gold for a higher-touch relationship
Gold includes the Silver service plus onsite support, priority handling, proactive service reviews and account management.
Support hours are clear
Standard support hours are Monday to Friday, 08:00–17:00, excluding bank holidays unless separately agreed. This gives customers a defined support window rather than vague “support included” wording.
One order for device and service
The selected laptop, rental term and support tier are recorded as one order, with the agreed monthly amount collected through GoCardless.
Frequently asked questions
Can I rent a laptop without support?
39Degrees now offers laptop rental with No Support as well as Silver and Gold managed IT options. Microsoft 365 Business Premium and managed support are included only with Silver or Gold.
Does Gold include onsite support?
Yes. Gold includes onsite support, subject to the service terms and practical scheduling.
Does support include Microsoft 365 Business Premium?
Yes, for each supported user covered by the plan.